Please read the following Privacy Notice carefully before sharing any information with us; If you do not agree with any of the terms of this notice, you are required to refrain from providing any data or information of any kind.

RJA BEACH TOURS & EXCLUSIVE TRANSFERS S. de R. L. de C.V. (hereinafter “RJA”) is committed to protecting your privacy, in accordance with the provisions of the legislation applicable in the Mexican Republic and the best international practices applicable to the handling and administration of personal data.

This privacy notice is applicable to the information we collect from any user of “the website”: www.dluxtransfer.com, emails and other possible “means of communication”, such as social networks, smartphones, third-party websites related to RJA, in-person surveys during or after the provision of our services, among others.

In the collection and use of personal data, RJA is governed by the principles of legality, quality, consent, information, purpose, loyalty, proportionality and responsibility, in accordance with the provisions of article 6 of the Federal Law on Protection of Personal Data in Possession of Individuals.

This privacy notice is issued in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and the Guidelines of the INAI Privacy Notice.
By interacting with RJA through any of its platforms (including service quotes), as well as through contracting our services through any of them, you accept that the processing of your personal data is carried out in accordance with the provisions of this Privacy Notice and in accordance with applicable legislation.

Responsible for Personal DataEl responsable de la información que nos es transmitida es RJA BEACH TOURS S. de R. L. de C.V., con domicilio en Blvd. Peña Flor 1071, Colonia Ciudad del Sol, C.P. 76116, Queretaro, Estado de Queretaro. El área de Protección de Datos Personales de RJA es el área responsable de los datos personales y cuenta con los siguientes datos de contacto: correo electrónico contacto@dluxtransfer.com y número de teléfono +52 998 240 3420

Purpose of the Privacy Notice

In the event that RJA receives, handles, processes, treats and retains personal data of individuals (hereinafter the “Users”), the purpose of this Notice is to inform Users of the data collected from them, the purposes for which it is collected. as well as establish the terms and conditions that will prevail in the management, use and protection of personal data, which will ensure their privacy, as well as the right of informational self-determination that corresponds to each of the Users. Likewise, RJA will maintain the necessary administrative, technical and physical security measures to guarantee the privacy and protection of personal data against damage, loss, alteration, destruction or unauthorized use, access or processing thereof. The foregoing is because RJA recognizes the importance of protecting the privacy of personal data collected from individuals.

Information collected

We collect the information that you provide us directly through any means of communication when you quote or request our services, contact customer service or when you communicate in any other way with us from Mexico or abroad, including in their promotional, marketing and advertising activities, as well as in personnel recruitment processes in which their curriculum vitae (CV) is transmitted to us when aspiring to work with RJA. This information may include: full name, username, password, email, date of birth, gender, full address, cell phone, username on social networks, age, official identification, Federal Taxpayer Registry, Unique Population Registry Code , photography, general interests, previous work, academic and professional history, geographic location using any digital map or postal address (for pick-up and destination of personnel or items), payment method, billing information, delivery notes and other information that you chooses to provide or is necessary for the provision of the requested service to RJA.

The Personal Data Collected will be stored in our database or information storage and collection base, hereinafter the “Database”), which has the necessary administrative, technical and physical security measures to guarantee privacy and protection. of Personal Data Collected against damage, loss, alteration, destruction or unauthorized use, access or processing thereof. Likewise, in the event that the User is the winner of any promotion for which they provided their Personal Data in order to participate, and the prize to which they were awarded is a monetary amount in accordance with the bases of the corresponding promotion, RJA may collect a bank account number from the User for the sole purpose of managing the payment of the prize to said account, proceeding to destroy said information once payment has been made.

• • Location information: When you use RJA services, we may collect exact location data about your personal transfer or third parties designated by you. Similarly, if you allow the RJA application to access location services through the permission system used by your mobile operating system, we may also collect the exact location of your device when the application is running on the first or background. We may also obtain your approximate location from your IP address.
  • Operation information: We collect operation data related to your use of our services, including the type of service requested, the date and time of service provision, number of personnel to be transferred, type of cargo to be transported. move, special security or packaging needs, place of origin and destination, distance traveled and other details related to the operation.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our services, expressed preferences, and selected settings.
  • Information from your mobile device: We may collect information about your mobile device including, but not limited to, information about the mobile network used, the model of your device, the operating system used and its version, language, advertising identifiers and access number. series.
  • Call and text message (SMS) data: Our services include and may require communication between users and our employees. To do this, RJA may collect call data between the parties, including the date and time of the call or SMS message, the phone numbers of both parties and the content of the text message.
  • General Usage Information: When you interact with RJA through any of our platforms to quote or request our services, we collect server logs, which may include information such as device IP addresses, access dates and times, functions of the application or pages visited, application crashes and other system activity, browser type.

Information collected

At RJA we may receive information from our users through sources other than our different platforms or direct means of communication. Among others:

• • If you choose to create or link your RJA account through any type of social media, or if you interact with an independent application or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or application.
    We may also receive additional information from you if you use a payment provider.
  • If your company uses one of our business solutions, we may receive information about you from your company.

 

 

Use of information

We may use the information we collect about you to:
I. Primary Purposes

• To provide our Users with the following services: (i) passenger and cargo transportation, (ii) logistics, (iii) messaging, (iv) security, (v) transportation of valuables, (vi) technical assistance, (vii) ) personal, or (viii) consulting, whether in Mexico or abroad.
• Send you quotes about our services, and
• Send or facilitate communications between you and our employees who will directly provide our services to you.

II. Secondary Purposes

• Additionally, we may use your personal data for the following secondary purposes, which do not give rise to and are not necessary for the existence, maintenance and fulfillment of the contractual relationship generated between RJA and its Users.
  Marketing, advertising and commercial prospecting;
• Send Users information and documentation related to promotions, offers, advertising and marketing and advertising information regarding products and services of RJA or its associated companies, affiliates, subsidiaries, controllers and/or clients;
• To perform statistical analysis, generate information models and/or profiles of current and predictive behavior;
• Provide, maintain and improve our services. Among others, to generate better payment practices, send receipts or invoices, provide products and services that you request, develop new features, develop security options, authenticate users and send product updates and administrative messages;
• Carry out internal operations, such as preventing fraud and misuse of our services; troubleshoot software errors and malfunctions; carry out data analysis, testing and research; and monitor and analyze usage and activity trends;
• Send you communications that we think will be of interest to you, including information about products, services and promotions, and/or
• Personalize and improve the services, including providing or recommending features, content, social connections, referrals and advertisements.

 

 

Information exchange

We may share the information we collect about you in the following cases:

• With the general public if you send any content related to RJA or the services provided to you to a public forum (comments, messages, direct references in publications, etc.);
• With third parties with whom you choose to let us share information, for example, other applications or websites that integrate with our API or Services, or those that have an API or Service with which we integrate;
• With your company and any necessary third parties engaged by us or your company;
  • With RJA subsidiaries and related organizations that provide services or perform data processing on our behalf, or for data centralization and/or logistical purposes;
• With RJA providers: consultants, marketing partners and other service providers who need access to such information to provide services to us. In such cases, a confidentiality agreement will be signed with any of them so that their use is restricted to the development of the services requested by RJA and they cannot retain or transmit your data;
• In response to a request for information by a competent authority
• In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business or another company;
• If we notify you and you authorize the sharing; and
• When it is shared in a generic and/or anonymous way that cannot reasonably be used to identify you.

RJA will not share your personal identity data with third parties for direct marketing purposes unless you expressly grant your consent.

Additionally, the Personal Data Collected may be transferred and processed inside and outside the country by persons other than RJA. In this sense, your Personal Data may be shared with companies in the pharmaceutical, banking, insurance, marketing, advertising agencies, media, consumer goods, self-service stores, for the following purposes: offering you products, information and services similar to those offered by RJA or specific to each of the companies to which the data is transferred.

Advertising services provided by third parties

Third parties may provide market analysis or advertising services to RJA. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site or any of our platforms, quote or contract our services, as well as when you visit other sites and online services.

If you wish to oppose the transfer of your Personal Data referred to in the preceding paragraph, we would appreciate it if you followed the procedure set forth in the Exercise of ARCO rights section.

Likewise, RJA may transfer the Personal Data Collected to those people or companies related to the services described in the Primary Purposes, in order to comply, in the interest of the Users, with the provision of the services for which the User shared their data. Personal information. This transfer will not require the consent of the Owner in accordance with the provisions of article 37 of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter “the Law”).

Exercise of ARCO rights

If you wish to limit the use or disclosure of your personal data (through the exercise of your ARCO rights) or that they are not processed for any type of marketing, advertising or commercial prospecting analysis, please notify RJA at any of the following following ways:

• To email: contacto@dluxtransfer.com
• Sending a written notification via postal mail or in person to Blvd. Peña Flor 1071, Colonia Ciudad del Sol, C.P. 76116, Querétaro, State of Querétaro Mexico, directed to the area of Personal Data Protection. If the notification is made in person, it must be made from Monday to Friday from 8:00 a.m. to 6:00 p.m.

Refusal to use your Personal Data for Secondary Purposes will not be a reason to deny you the provision of the services indicated in the Primary Purposes. However, in the event that Users object to their Personal Data being processed for Primary Purposes, RJA will not be able to provide Users with the services indicated in said purposes, since they are purposes that are necessary for the existence, maintenance and compliance of the legal relationship between RJA and the Users.

You may request access or rectification, cancellation and opposition to any of these policies by direct communication to the email or address mentioned above.

Said request must contain and accompany the data stipulated by article 29 of “the Law”:

Article 29.- The request for access, rectification, cancellation or opposition must contain and accompany the following: I. The name of the owner and address or other means to communicate the response to your request; II. Documents that prove the identity or, where applicable, the legal representation of the owner; III. The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights, and IV. Any other element or document that facilitates the location of personal data.

RJA will respond to any request within a maximum period of 20 (twenty) business days from the date of submission of the corresponding request, so that, if appropriate, it is made effective within the following 15 (fifteen) business days. on the date the response is communicated. In the case of requests for access to personal data, delivery will proceed after accreditation of the identity of the applicant or legal representative, as appropriate.The aforementioned deadlines may be extended only once for an equal period, as long as the circumstances of the case justify it.

Modifications to this Privacy Notice

RJA reserves the right to change this privacy notice at any time, these will be reflected on all its platforms and on its website: https://dluxtransfer.com/
Interaction with RJA through any of its platforms, requesting quotes or contracting our services will imply consent to our privacy policies contained in the Privacy Notice in force at that time, so we recommend that you read the Notice in force at every interaction, quote or contract you make.

Cookies and web beacons

In order to improve the experience of its Users on the site, RJA may use “cookies”, which for the purposes of this Privacy Notice, are defined as the text files of information that a website transfers to the computer’s hard drive. of users in order to store certain records and user preferences. RJA may use cookies to better understand user interaction with the site and the services provided. Through the use of cookies, Users are not identified, only their computers.

For their part, “web beacons” are images inserted into an Internet page or email that can be used to monitor the behavior of a visitor, such as storing information about the user’s IP, browsing time, duration of interaction time. the site, sections consulted, internet pages accessed prior to ours and the type of browser used.
Users may change their options through their computer equipment and/or browsers to stop accepting cookies and/or web beacons or confirm if they accept them.

Dispute resolution and applicable jurisdiction

In the event that any type of dispute arises regarding the use of your personal data by RJA and the application of this Privacy Notice, the parties will first attempt to resolve it through good faith negotiations, and may be assisted by a professional mediator. . If after a maximum of 30 days of negotiation the parties do not reach an agreement, the provisions of the Federal Law on Protection of Personal Data Held by Private Parties will be followed, with the parties accepting any intervention that the National Access Institute may have. to Information and Protection of Personal Data.

By accepting this Privacy Notice, you renounce any other jurisdiction and legislation that may apply to you due to your present or future domicile. The use of your personal data through the RJA platforms and this Privacy Notice are governed by Mexican laws, and any controversy will be resolved before the competent Mexican authorities. By granting your consent for your personal data to be processed in accordance with the provisions of this privacy notice, it will be understood that you have read, reviewed and accepted its terms.