RESERVATION POLICIES

• • The rates shown on the Website are valid only on the day on which they are quoted.

• • The rates apply solely and exclusively to the requested service, at the time and unit requested respectively.

• • The reservation is considered complete when the client has a confirmation number and the corresponding charge has been applied and settled.

• • By booking you are authorizing us in writing and/or verbally to use your credit/debit card to make the corresponding payment and you are confirming that you have full knowledge and acceptance of our reservation, payment and cancellation policies. All reservations are subject to availability on the date your request is processed.

• • Availability cannot be guaranteed until full payment for the service is received.

• • At the time of boarding, your Reservation ID will be requested, it is essential to provide you with our service, this to avoid delays in it.

• • If you wish to change or cancel your reservation, please contact us as soon as possible, by email to contacto@dluxtransfer.com or to WhatsApp with the number +52 998 240 3420, indicating your Reservation ID and your full name.

• • We highly recommend that you carefully read our Reservation and Cancellation Policies.

• • Any change to the reservation is subject to availability and possible changes in rates.

ARRIVALS AND DEPARTURES

• • Changes in ARRIVALS (all services that have the INTERNATIONAL AIRPORT OF THE CITY OF CANCUN AND/OR CHETUMAL are called Arrival) can only be requested up to 12 hours in advance prior to confirmation of your arrival time. service.

• • Changes in DEPARTURES (departure is called any starting point such as a Hotel, Air BNB or public point and/or established address that has the INTERNATIONAL AIRPORT OF THE CITY OF CANCUN AND/OR CHETUMAL as its destination) can only be requested with up to 24 hours in advance prior to confirming the time of your service.

• • The same cancellation policies apply for Vuelta Redonda (ROUND TRIP) trips.

PAYMENT POLICIES

The total amount of your reservation will be immediately charged to your credit and/or debit card and will appear on your statement. To pay for your reservation, we accept VISA, MASTER CARD and AMERICAN EXPRESS credit cards. If you do not have a bank card, you can send us a bank transfer or make your payment with a bank deposit. For more information, contact one of our travel agents by email at contacto@dluxtransfer.com, or by phone at +52 998 240 3420.

The rates published on our website are in US dollars, which are duly specified at the time. Rates in dollars could be charged in Mexican Pesos. In the case of another currency, the transaction amount will be converted to American Dollars (USD) at the exchange rate on the day of the transaction. Please note that the amount listed on your payment receipt that will appear on your statement or receipt may vary by up to eight percent (8%) due to fluctuating international currency exchange rates. We are not responsible for the fluctuation and acceptance of these policies; The client acknowledges having been informed of the exchange rate fluctuation and agrees to the corresponding charge in American dollars or Mexican pesos.

DISCLAIMER OF RESPONSIBILITIES

1. 1. Some of the photos displayed on our website are representative only and do not guarantee an exact representation upon arrival.

1. 1. DLUX Transfer reserves the right to reject any client at any time.

1. 1. The descriptions of the travel services are constantly updated for continuous improvement of the service, it is not guaranteed that everything will be exactly the same upon arrival.

1. 1. Any claim and/or complaint or written notices against DLUX Transfer must be received no later than 14 calendar days after the service with us ends.

DLUX Transfer is not responsible for any claim, cost or expense caused by personal injuries or injuries caused by third parties, such as accidents or death, loss or damage to personal property, loss of pleasure, anger, frustration, disappointment or anguish, whether mental or physical as a result of the following:

The acts or omissions of any person other than DLUX Transfer.

• • Illness, theft, labor disputes, mechanical failures, government actions, quarantine, weather, any act of God or any cause beyond our direct control.

• • If the client does not follow the instructions including, but not limited to, airport departure times, as well as date and time of arrival and departure at the hotels.

• • The client’s failure to obtain the documentation required for their trip, such as but not limited to passports, visas and certificates among others, in which case they have no right to any type of refund.

• • Cancellation or change for any reason of the services offered. We reserve the right to cancel or change the services offered at our discretion, we will try to replace them with similar services.

• • If we have to cancel your reservation completely, DLUX Transfer’s liability is limited to the return of all payment received in full that has been paid to DLUX Transfer.

• • A full refund will not be possible in situations where the trip has to be cancelled, interrupted and/or partially deferred by DLUX Transfer for reasons beyond its control (outside our control such as but not limited to inclement weather, hurricanes , earthquakes, acts of terrorism and/or vandalism, accidents, demonstrations, etc.) In any of these cases DLUX Transfer may retain up to 30% of the total amount paid for administrative expenses that the service has generated.

About TOURS…

DLUX Transfer maintains close communication with its suppliers, but there is a possibility that the validity of some prices has expired or that suppliers incorrectly provide the rates fed to our database. Despite this, DLUX Transfer takes the precaution of verifying the rates that apply to each reservation.

If the correct price is lower than the quoted quantity, DLUX Transfer applies the lower quantity; If the correct price is greater than the mentioned amount, your assigned Travel Advisor will contact you as soon as possible to give you information on the correct amount. If you disagree with the increase in the price, the reservation will be canceled. , where the client expressly waives and exempts DLUX Transfer and its suppliers from any compensation for the inconveniences caused by said cancellation.

CANCELLATION AND REFUND POLICY

Any Cancellation Request must be communicated in writing to the email of our Customer Service Department at least 24 hours in advance of the service to be canceled.

• • To cancel your reservation, you must contact us via email at contacto@dluxtransfer.com, including your Reservation ID, your full name along with identification and indicating the reason for cancellation.

• • If you purchased the Economy Rate (Sedan and Van) you will only be a candidate for open credit.

• • If you purchased the Premium Rate (Suburban, Cadillac Escalade or Sprinter) you can obtain a full refund.

• • In the case of Tours, refund rates may vary depending on the provider.

• • The cancellation of any service must be made at least 24 hours before the service is scheduled, otherwise it will be impossible for us to make any type of refund.

• • No refund will be made if the cancellation is not made 24 hours in advance of the time of the requested service.

• • In the event that the client does not show up for reasons beyond our control, any type of refund would NOT apply.